We cannot and will not change or intercept a package to alter the delivery. We will only ship to address provided at checkout. Orders with incorrect billing information or requiring additional verification will be delayed and/or cancelled
In our on-going efforts to provide our customers with a secure & worry-free shipping experience; we would like to introduce our new shipping options, effective immediately:
Tracking & Signature Required On All Orders
* New Lower Free Shipping Minimum! *
Flat Rate $9.99 with tracking and signature
Free Over $50 with tracking and signature
Your order will be assigned a tracking number from the respective carrier upon leaving our fulfillment center. You may then track and follow your package delivery status on the respective carrier website using the assigned tracking number. You will automatically receive an e-mail from Bio Seaweed Gel upon order fulfillment with all tracking and carrier information.
Your order will also require a signature of receiver at time of delivery. This is a required service that provides extra security for your order. With a signature requirement, your package will not be left unattended. If there is no one present at the time of delivery, there will be an attempted re-delivery the next business day. Your order will not be left unattended at doorstep.
North America: USA & Canada
Tracked and Signature Required Shipping $9.99
Free Tracked and Signature Required Shipping over $50
International: Please Contact Us
Tracked Delivery Standards
North America: 1- 9 Business Days
International: Please Contact Us
*For international orders: please be advise taxes and duties are the customer's responsibility
We ship with CANADAPOST, USPS & UPS
You can track and view your shipment status 24/7 online at:
Please allow up to 3 business days for order processing and verification, and an additional 1-9 business days for delivery. Business days do not include Saturdays, Sundays, or holidays.
You will receive a confirmation e-mail with tracking number upon shipment completion.
Please allow up to 48 hours for your order to show information on shipping.
Updated and Effective Immediately 03-06-2018
IMPORTANT: Please note that true colours may vary from the colour display on-line. Despite our best efforts to provide a universal colour display, colours may not be as exact.
Returns are accepted within 30 days from date of original date of purchase.
Please note our following policy:
1. Customer is responsible for the return shipment of product(s) to Bio Seaweed Gel.
We will be responsible for return shipment costs only due to manufacturer defect.
Please contact our customer service for more information.
2. If the return products are deemed brand new and unused by Bio Seaweed Gel, or is a manufacturer defect, we offer the following options:
a. Exchange for product(s) of equal value, standard shipping rates will apply*
b. Keep product(s) value as a full credit on customer file*
c. Receive a full refund to original form of payment*
*There will be a 30% restock fee applied for any of the options above if the return products are deemed not brand new and used and is not a manufacture defect.
All BSG LED/UV Lamps come with a one-year limited warranty.
Only direct product purchases from Bio Seaweed Gel with valid receipt will be accepted.
Please click here to download our Product Return Form
1. Prices are subject to change at anytime without advance notice.
2. If you notice a price change within 14 days of your purchase:
You must contact us via email or phone with a valid receipt of your purchase.
3. We will offer the price adjustment difference to reflect the current sale price in store credit/gift card.
We would advise to join our mailing list (scroll to the bottom of the page) to never miss out on sales or promotions!
Not in North America? Not a problem! We offer international shipping for our customers to enjoy BSG products anywhere in the world.
All international orders are shipped via DHL Express.
Please note at this time, we do not ship the BeBio/BEYOND Nail Lacquers internationally.
In order to place an international order, please email us:
1. Full Name, Telephone Number, Shipping Address
2. If you are ordering as a professional – please kindly provide a copy/photo of your certification or business license
3. A detailed list of items you wish to order
Once received, we will provide order summary and shipping quote. Please note shipping quote and timeframes will depend on the value, weight and size of your order.
All international orders will start at $65USD. This cost includes the shipping and insurance of your order. Additional duties, taxes or custom fees due upon delivery are the responsibility of the customer.