Thank you for shopping with Bio Seaweed Gel! We want to ensure your satisfaction with every purchase. Our return policy is designed to be transparent and customer-friendly. Please take a moment to review the policy below.


  • The policies below exclusively applies only to items bought online at, or in person at the BSG Store.
  • Customers are responsible for the costs to ship products back with exception to damaged or defective items. The cost is $10 for a prepaid return label that will be deducted from the final refund or e-gift card credit.

15 Days Satisfaction & Risk-Free Guarantee

  • Our Satisfaction & Risk-Free Guarantee allows customers to return products, whether opened or unopened, within a 15-day window from the date of receipt. You have the flexibility to receive a full refund credited back to your original payment method or opt for an e-gift card.
Past 15 Days but Within 30 Days
  • If it's past the 15 days satisfaction & risk-free guarantee but within 30 days from the date of receipt, customers can still return products:

    Returning Unopened & Unused Products: Full refund back to original payment method or a e-gift card credit.

    Returning Opened & Used Product: Refund with a 30% restocking fee, back to original payment method or a e-gift card credit.

Clearance & Sale Products

  • All clearance items marked down 50% or more from the original price are final sale; no exchanges, refunds, or credit.

Damaged/Defective Product(s)

  • Free replacement with complimentary shipping for damaged or defective items.

  • Customer must provide proof of defective item(s) through video and/or photo by email to

Price Adjustments

  • We do not price match third party sellers (ie. Amazon, third party supply store/retail etc).

  • Price adjustments within 24 hours of purchase from,, or the BSG Store are honored.

  • Please email with a valid receipt or your order number of your purchase to start your price adjustment request.
  • Bio Seaweed Gel will match the new price and refund you the difference in an e-Gift card credit.


1. Download and fill out our Return Form
  • Email the completed form to us
  • Once we receive your return form, we will email you a pre-paid return label
  • $10 return ship cost will be deducted from your return amount

2. Ship back any item(s) to Bio Seaweed Gel

  • Be sure to carefully package the items safely
  • Include a printed and completed Return Form
  • Ship to:
    Bio Seaweed Gel 
    Attn: Returns
    151 Nashdene Rd Unit #51
    Toronto, ON M1V 4C3
  • Bio Seaweed Gel is not liable for any return packages that may become damaged, lost or stolen in transit. In this regard, we ask that you keep proof of postage or return tracking number when shipping back your returns

3. Wait for us to receive the return package

  • We will contact you to process your refund on the original form of payment, or issue your credit in e-Gift card on eligible returns.


  • All purchases made at trade shows and pop-up events are final sale; no returns, exchanges or credits.


  • Bio Seaweed Gel is not responsible for purchases from third-party sellers, including but not limited to Amazon, distributors, third-party supply, and other retail stores.
  • For issues with third-party purchases, please contact the respective seller directly.