Please see our latest response to COVID-19 here and expect up to a three business days delay for all online order fulfillment and customer service email support.
Our online store is currently open and accepting orders at this time.
Our telephone customer service support is currently closed.
The BSG Store and our Canada and USA offices remain closed to the public.
Please email us at email@example.com for any questions or concerns you may have. We will do our best to reply in the utmost timely manner.
Currently our online store only ships to addresses and PO Boxes in Canada. Orders are processed and fulfilled Monday – Friday during our business hours. Orders placed on weekends or holidays are processed and fulfilled the following business day.
To ensure your package is properly delivered in a timely manner, please make sure your shipping address is correct. We do not take responsibility for lost, misplaced or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. Please see Order Changes for more information.
We also ship within the United States of America for orders placed at www.bioseaweedgel.com
Delivery Standards & Rates
Within Canada, Bio Seaweed Gel ships with Canada Post Expedited Parcel ™ for an estimated delivery standard of 1-7 business days depending on province.
All orders over $100.00* will receive free shipping.
All orders over $500.00* will receive free Signature Required** service.
$10.00 or free for orders over $100.00
1 - 5 business days
Signature Required Add-on
$2.00 or automatically free for orders over $500
*Amount is before any applicable taxes and after discounts.
**Signature Required service provides an added level of security by requiring a signature at the time of delivery, ensuring there was proof of personal hand-off of the item(s) at delivery. When the signature is collected at the door, the delivery agent will collect the signature and the signatory name, and hand off the item(s). If there is no answer at the door, the delivery agent will leave a Delivery Notice Card in the addressee’s mail receptacle that directs the addressee to the designated post office to pick up the item.
Processing and Delivery Time
Here at Bio Seaweed Gel, we do our best to ensure that your order is processed and fulfilled the same day it is placed (not including weekends, holidays, sale and promotional period). If your order is successfully placed before 1PM EST on a business day, we will fulfill it that same day. In the event we are unable to process and fulfill the same day, please allow up to 3 business days for order processing and verification.
After your order is processed and fulfilled, please allow an additional 1-5 business days for delivery. Refer to shipping chart above for estimated delivery times.
Holidays, Sale and Promotional Period
If your order is placed during a holiday, sale or promotional period, please expect an increased process and delivery time of up to 7 business days. Despite our best efforts to pack and fulfill your order as diligently and accurate as possible on the same day, due to high volumes we may not be able to.
Tracking your Shipment
Once your order has been fulfilled, you will automatically receive tracking information via email.
You can track and view your shipment status 24/7 online at:
Please allow up to 24 hours for your order tracking to be live on the carrier website.
Out of Stock Items
All orders are subject to availability. In the event that one or more of the items in your order are out of stock: we will notify you via email, automatically issue a refund to your original payment for the out of stockitem(s) and proceed to process and fulfill the rest of your in-stock order.
Modifications to Order
Once you have completed your purchase, we will send you an email confirmation with the order confirmation. If you would like to modify your order (ie., add or remove an item), please call us immediately at 1-877-428-8816 and we will do our best to help. Please note that our office hours are 10AM-6PM EST.
Changes to Shipping Address
If you have incorrectly entered in your shipping address information or would like to change the shipping address after the order has been placed, please call us at 1-877-428-8816 as soon as possible and we will do our best to help. Please note that our office hours are 10AM-6PM EST.
Cancellation of Order
If you would like to cancel an order, please call us at 1-877-428-8816 as soon as possible, and we will do our best to help. Please note that our office hours are 10AM-6PM EST.
Missing Order Package?
We apologize for any inconveniences on behalf of our shipping carrier partners. Please check for the order package(s) in and around your front, back and side doors and porches, bushes, mailbox, community mailbox, lobby/concierge and neighbours. If you still have not received your order package after three days of the delivery date, please contact us directly at firstname.lastname@example.org for more assistance.
Cancellation of Order
If you would like to cancel an order, please call us at 1-877-428-8816 as soon as possible, and we will do our best to help. Please note our office hours are 10AM-6PM EST.
We offer international shipping for our customers to enjoy BSG products anywhere in the world. All international orders are shipped via DHL Express.
Please note at this time, we do not ship the BeBio/BEYOND Nail Lacquers or Dip Powder Liquids internationally.
To place an international order, please email us at email@example.com
Please provide in the email your:
Full name, telephone number, shipping address and a detailed list of items you wish to order.
Once received, we will provide order summary and shipping quote. Please note shipping quote and time-frames will depend on the value, weight and size of your order.
All international orders will be quoted individually based on weight and preferred shipping standards. We ship internationally with DHL Express and Canada Post International. This cost includes the shipping and insurance of your order. Additional duties, taxes or custom fees due upon delivery are the responsibility of the customer.