Please note that the BSG Canada and USA offices will be closed starting from Monday, September 27, 2021 until Friday, October 1, 2021 for our Fall Employee Recognition Week. All orders and emails received during this time will not be processed until our regular office hours resume on Monday, October 4, 2021. Please allow up to five business days from this date for regular order fulfilment and email customer service support resumption.
Please see our latest response to COVID-19 here.
Our telephone customer service support has temporarily been closed.
Our Canada and USA offices are closed to the public.
The BSG Store is closed until further notice.
We are working hard to get all orders fulfilled in the utmost timely manner.
Please contact our e-mail customer service team for any additional questions: email@example.com
Thank you for choosing BSG and please take care.
There have been cases of extreme delivery delays by our partner carriers Canada Post, UPS and USPS. We have customers who are experiencing delays up to 30 business days for delivery time.
If you are affected by a delivery delay, please contact us at firstname.lastname@example.org with your order number for further assistance.
We will do our best to assist in your package delivery, however please note that delivery times and handling is completely out of our control. Once your package has left our warehouse, it is in the control of our partner carriers Canada Post, UPS and USPS.
Currently our online store only ships to addresses and PO Boxes in Canada. Orders are processed and fulfilled Monday – Friday during our business hours. Orders placed on weekends or holidays are processed and fulfilled the following business day.
To ensure your package is properly delivered in a timely manner, please make sure your shipping address is correct. We do not take responsibility for lost, misplaced or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. Please see Order Changes for more information.
We also ship within the United States of America for orders placed at www.bioseaweedgel.com
Delivery Standards & Rates
Within Canada, Bio Seaweed Gel ships with Canada Post Expedited Parcel ™ for an estimated delivery standard of 1-7 business days depending on province.
All orders over $100.00* will receive free shipping.
Subtotal of order must be $100, before any applicable taxes and after any discounts.
$10.00 or free for orders over $100.00
1 - 5 business days
|Proof of Age (18+) &
Must Pick-Up at Post Office
|Free for orders over $500||See below in blue|
As of March 2020, due to COVID-19 safety measures, Canada Post has temporarily suspended the "Signature Required" option. To ensure high value packages over $500 are safely delivered, we will automatically be applying the "Proof of Age (18+) & Must Pick-Up at Post Office" service to all orders over $500.
For this Proof of Age service, the recipient must be over the age of 18 to go to the post office to pick up. Canada Post will only deliver a notice card to the recipient address advising that the parcel is ready for pick up and which post office it will be available for pick-up at. A photo ID and signature will be required at the time of pick-up.
Processing and Delivery Time
Here at Bio Seaweed Gel, we do our best to ensure that your order is processed and fulfilled the same day it is placed (not including weekends, holidays, sale and promotional period). If your order is successfully placed before 1PM EST on a business day, we will fulfill on same day. In the event we are unable to process and fulfill the same day, please allow up to 3 business days for order processing and verification.
After your order is processed and fulfilled, please allow an additional 1-5 business days for delivery. Refer to shipping chart above for estimated delivery times.
Holidays, Sale and Promotional Period
If your order is placed during a holiday, sale or promotional period, please expect an increased process and delivery time of up to 7 business days.
Tracking your Shipment
Once your order has been fulfilled, you will automatically receive tracking information via email.
You can track and view your shipment status 24/7 online at:
Please allow up to 24 hours for your order tracking to be live on the carrier website.
Out of Stock Items
All orders are subject to availability. In the event that one or more of the items in your order are out of stock: we will notify you via email, automatically issue a refund to your original payment for the out of stock item(s) and proceed to process and fulfill the rest of your in-stock order.
Modifications to Order
Once you have completed your purchase, we are unable to alter or modify your order in any way.
Cancellation of Order
If you would like to cancel an order, please e-mail us at email@example.com with your order number (or reply to your order confirmation email) as soon as possible, and we will do our best to help. Order cancellations may not always be possible as we strive to process and fulfill all orders as soon as possible.
Missing Order Package?
We apologize for any inconveniences on behalf of our shipping carrier partners. Please check for the order package(s) in and around your front, back and side doors and porches, bushes, mailbox, community mailbox, lobby/concierge and neighbours.
If you still have not received your order package after seven days of the delivery date, please contact us directly at firstname.lastname@example.org for more assistance.
We offer international shipping for our customers to enjoy BSG products anywhere in the world. All international orders are shipped via DHL Express.
Please note at this time, we do not ship the BeBio/BEYOND Nail Lacquers or Dip Powder Liquids internationally.
To place an international order, please email us at email@example.com
Please provide in the email your:
Full name, telephone number, shipping address and a detailed list of items you wish to order.
Once received, we will provide order summary and shipping quote. Please note shipping quote and time-frames will depend on the value, weight and size of your order.
All international orders will be quoted individually based on weight and preferred shipping standards. We ship internationally with DHL Express and Canada Post International. This cost includes the shipping and insurance of your order. Additional duties, taxes or custom fees due upon delivery are the responsibility of the customer.